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ph: 09 535 7218



Residential Care

Residential Care Placement

During normal business hours please contact the POAC office (09) 535 7218 as required, to discuss.


Urgent short term placement in a residential care facility (rest home, private hospital or dementia) may be funded by POAC to avoid an acute hospital referral or to assist in discharging the patient from hospital.  POAC may also be used as an interim measure, pending permanent care arrangements or assessments.  

Referrals after 2pm daily may need to be deferred to the next business day.  Weekend referrals must be pre-arranged during business hours, OR can be arranged directly with the facility if over a weekend.  The details of the accepting facility can be documented on the referral form.

If referring over the weekend, referrers can arrange placement directly with the preferred facility.  POAC will pre-approve the funding of initial weekend or public holiday period and will review the ongoing funding arrangements on the next business day.  


1. All medication and signed prescriptions must be provided prior to patient transferring to facility

2. COVID-19 - Aged care provider screening form to be completed

Ministry of Health Guidelines require completion of a Covid-19 screening form prior to any proposed transfer or new admission to an Aged Residential Care (ARC) facility.  This form can either attached to the POAC referral form, or emailed to POAC referral@poac.co.nz.

3. If referral is not being made by the patient's own GP, the referrer must contact the GP practice to discuss and arrange ongoing clinical responsibility, prior to referring

Home Based Supports

Home Based Support (short term)

Short term assistance with personal cares, medication prompting or meal preparation.  This is a short term service providing care through acute illness, emergency social situations or bridging a gap between funding streams or alternative services being available.  Call us if extended care required.

- POAC does NOT fund shopping or house cleaning activity.  

- Post operative support requests should be sent to local NASC service

Radiology Request

IV Antibiotics

Short term use of IV antibiotics (usually 1-3 days) can be funded by POAC where the Auckland Region HealthPathway is followed, or where endorsed by a named Infectious Disease Consultant.

Referral from General Practice and Urgent Care: Submit referral via the Practice Management System (PMS) POAC form (in usual way) and commence treatment

Referral from hospital: Document the treatment plan in the discharge summary, stating funded under POAC and include POAC contact phone number.  Patient should take the EDS and attend a chosen Urgent Care Clinic, or contact their own GP to request an appointment.  

No medication or prescription is required unless this is a hospital only drug.

NB: This service is not currently available in the home and is only for patients who are clinically stable and can mobilise to attend in clinic

IV Ferinject (CMDHB)

CMDHB residents may be eligible for POAC funded IV iron infusion.  View here for more details, including links to patient information, clinical pathway, funding criteria and infusion checklist.

Maternity Referrals (CMDHB only)

Important message regarding urgent scans:

South Auckland scans are in high demand and there is currently a shortage for Jan and early Feb.  Please ensure priority is given to high clinical need only.  Referrals will be managed based on higher priority and then order of receipt.  

If the request is not for a clinical reason and required within 24-48 hours then the request will be declined and returned to referrer for follow up.

We thank you for your understanding.


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